Legal & Compliance

Privacy Policy

How we collect, use, and protect your personal information

01

Introduction

FINOLINK BUSINESS CONSULTING PVT. LTD. ("FINOLINK", "Company", "we", "our", or "us") recognizes the importance of protecting the privacy and confidentiality of personal information entrusted to us by our customers, website visitors, business partners, and users of our services.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you access or use our website, mobile applications, products, and services (collectively referred to as the "Platform").

By accessing or using our Platform, you consent to the collection and use of your information in accordance with this Privacy Policy.

This Privacy Policy is prepared in accordance with applicable Indian laws, including:

Digital Personal Data Protection Act, 2023 Information Technology Act, 2000 Applicable RBI Guidelines Other Regulatory Requirements
02

Storage and Processing of Personal Information

FINOLINK BUSINESS CONSULTING PVT. LTD., including its affiliates, representatives, service providers, and business partners, stores and processes personal information in a secure manner and in compliance with applicable laws.

Customer information shall be collected only for lawful business purposes and with the user's explicit consent wherever required.

We implement appropriate technical and organizational measures to safeguard personal information against unauthorized access, disclosure, alteration, or destruction.

03

Information We Collect

We may collect the following categories of personal information:

Personal Information
  • Full Name & Gender
  • Date of Birth
  • Email & Mobile
  • Residential Address
  • PAN Number
  • Employment Details
  • Income Information
  • Financial Information
Technical Information
  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Cookies & Similar Technologies
With Your Consent
  • Location Information
  • Camera Access
  • Microphone Access
  • Uploaded Documents
  • Onboarding Data
  • Verification Data
FINOLINK does not collect or store biometric information unless specifically permitted by applicable law and with your explicit consent.
04

Purpose of Collecting Information

We collect and process personal information for the following purposes:

Provide Products & Services Evaluate Eligibility Facilitate Partner Communication Process Applications Improve Experience Personalize Services Analytics Fraud Prevention Legal Compliance Enforce Terms Resolve Disputes Customer Support
05

Consent and Marketing Communications

By registering on our Platform and submitting your information, you authorize FINOLINK and its authorized partners — including banks, NBFCs, financial institutions, and affiliates — to contact you through:

Phone Calls SMS Email WhatsApp Push Notifications Other Electronic Channels

Communications may relate to:

Product Information Service Updates Promotional Campaigns Transactional Notifications Partner Offers

This authorization remains valid until withdrawn by you in accordance with applicable laws.

06

Sharing of Information

FINOLINK does not sell your personal information.

However, we may share information with:

Business Partners

Banks, NBFCs, financial institutions, insurance providers, and service partners involved in processing your application or providing services.

Service Providers

Third-party vendors assisting us with technology services, data hosting, customer support, analytics, communication, and compliance services.

Legal & Regulatory Authorities

Where required under applicable laws, court orders, government requests, or regulatory requirements.

Corporate Transactions

In connection with mergers, acquisitions, restructuring, or sale of assets.

All third parties receiving personal information are required to maintain confidentiality and implement appropriate security measures.

07

Cookies

Our Platform may use cookies, web beacons, and similar technologies to improve website functionality, understand user behavior, enhance customer experience, perform analytics, and deliver relevant content.

Users may choose to disable cookies through browser settings; however, certain features of the Platform may not function properly.
08

Data Retention

We retain personal information only for as long as necessary to provide services, fulfill contractual obligations, meet legal and regulatory requirements, resolve disputes, and prevent fraud.

Information may be retained for longer periods where required under applicable laws or regulatory guidelines.

Upon expiry of the retention period, information shall be securely deleted, anonymized, or destroyed in accordance with our data retention policies.

09

Withdrawal of Consent

You may withdraw your consent for the collection and processing of personal information at any time by contacting us through the details provided below.

Upon withdrawal of consent, FINOLINK may discontinue certain services that depend upon such information.

Certain information may continue to be retained where required by law, regulatory obligations, contractual requirements, or legitimate business purposes.

10

Data Security

FINOLINK employs industry-standard security practices to protect personal information, including:

Encryption of Sensitive Data Access Control Mechanisms Secure Servers & Infrastructure Firewalls & Monitoring Periodic Security Assessments
While we strive to protect personal information, no method of electronic transmission or storage is completely secure. Users are responsible for maintaining the confidentiality of their login credentials.
11

Log Files and Analytics

Like most websites, we automatically collect certain information through server logs and analytics tools, including IP addresses, browser information, device information, referral pages, access times, and clickstream data.

This information is used for analytics, security, troubleshooting, and service improvement.

12

Third-Party Websites and Services

Our Platform may contain links to third-party websites or services. FINOLINK is not responsible for the privacy practices, policies, content, or security of such third-party websites.

Users are encouraged to review the privacy policies of those third parties before sharing personal information.

13

Children's Privacy

Our services are not intended for individuals under the age of 18 years. We do not knowingly collect personal information from minors.

If we become aware that information from a minor has been collected, appropriate steps will be taken to delete such information.

14

Your Rights

Subject to applicable laws, you may have the right to:

Access Your Data Correct Inaccurate Information Request Deletion Withdraw Consent Raise Grievances

Requests may be submitted through the contact details provided below.

15

Changes to this Privacy Policy

FINOLINK BUSINESS CONSULTING PVT. LTD. reserves the right to modify this Privacy Policy at any time. Updated versions will be posted on our Platform along with the revised effective date.

Continued use of the Platform after any changes constitutes acceptance of the updated Privacy Policy.
16

Contact Us

For any questions, concerns, requests, or grievances regarding this Privacy Policy or your personal information, please reach out to us: